Our Return Policy
Free returns. Free exchanges. We will gladly accept returns for up to 30 days after your order ships (or 60 days for purchases placed November 1st through December 31st) for items that have not been used, worn, or washed. Refunds may only be issued to the original form of payment used during purchase. When returning a gift without the original receipt, you’ll receive your refund on an ABLE Gift Card via email.
To return or exchange an item, please click here to be taken to our Return + Exchange Center (US domestic returns only, see below for international returns). We also process online returns in person at our flagship store located at 5022 Centennial Blvd. Nashville, TN 37209.
Allow up to 10 business days for your return or exchange to be processed once your package arrives at our warehouse.
Flagship Store Purchases
Flagship Returns can be processed by mail for items purchased within 30 days. Please be sure to include proof of purchase and reason for return and mail the item(s) back using your own insured traceable method to ABLE Returns, 5022 Centennial Blvd, Nashville, TN 37209.
We’ve designed our products to have a place in your life for years, and we want to equip you with what you need to make that a reality. Because we fully stand behind our products, materials, and design process, if your ABLE product experiences any problems at all, we will gladly repair or replace it under our lifetime warranty. If we are unable to replace an item due to it being out of stock, we will offer reimbursement for repair or store credit to purchase something of equal value. We hope this Lifetime Guarantee can help you purchase with confidence! *Not applicable on items purchased from our Warehouse Sale. Please email support for more details.
Items online marked as final sale or purchased at Warehouse Sales are final sale & not returnable.
Personalized products, including stamped jewelry and leather, are final sale and cannot be returned or exchanged.
Our online free exchanges are only for the same item for a different size or color. If you would like to exchange an item for a different style, please initiate a return on our returns and exchanges center and place a new separate order.
International Returns and Exchanges can be processed by mail within 45 days of purchase. Please be sure to include proof of purchase and reason for return and mail the item(s) back using your own insured traceable method to ABLE Returns, 7337 Cockrill Bend Boulevard Nashville, TN, 37209.
Please contact support with any questions, we'd love to help!