The Winter Sale: 20% off site-wide with code FROSTY

FAQ

ABLE

About ABLE

ABLE is an ethical fashion company creating opportunities for women. We recognize that to end generational poverty, we must 1) create jobs and 2) do so for women. The fashion industry is one of the largest employers of women worldwide, and also known for its mistreatment of workers - we want to change that. Our focus on living wage (read more about how we published our lowest wages here) is part of our resolution to lead the fashion industry to create positive change in the world. At ABLE, Your Purchase is Her Opportunity.

Where are you located?

ABLE's Flagship Store is located in the Stocking 51 development at 5022 Centennial Blvd, Nashville, TN 37209. Please visit us!

How can I keep in touch with ABLE?

To stay in the know, follow us on social networks – links can be found to the right of this page. For the latest discounts and product releases, don’t forget to sign up for emails and text updates!

You can sign up for our email list in the bottom left corner of our website, and you can sign up for SMS by visiting the bottom of our homepage on your mobile device.

Do you have an affiliate program?

We do! Partnerships are an integral part of ABLE. You can learn more about our Affiliate Program HERE.

How is ABLE taking steps to become a sustainable brand?

At ABLE, we believe that taking care of people also means taking care of the environment, and we recognize our own impact through our manufacturing and development process. Browse by product category below to read more about our sustainability efforts, and to learn more about where we are headed as a brand: 

Leather 

Our primary leather materials are purposefully a byproduct of the meat industry, in an effort to turn environmental liabilities into a profitable resource. We also choose to not work with vegan leather, which is actually more harmful to the environment.

Footwear

Using recyclable packaging, our shoes are made with leather from tanneries that recycle and purify the water back into the manufacturing plant. 

Jewelry 

Between collecting and melting down our scrap metal and using majority recycled sterling silver, our jewelry team strives to be sustainable wherever possible. We consciously limit the use of our jewelry boxes to prevent waste, and do not clean our jewelry with harsh chemicals, in favor of natural cleaners. 

Apparel 

The majority of our pieces are made using all-natural fibers, and as of Fall 2020, all of our sweaters 100% organic cotton. All future sweater releases will continue to be GOTS-certified 100% organic cotton. 

Denim 

All of our denim fabrications are made with sustainable denims. While we’re not quite to all qualities being eco versions, all are produced in mills conscious of reducing water usage and waste. Our non-stretch, for instance, uses a liquid indigo that requires less water when being washed. We also purposefully source components only from the western hemisphere to reduce our carbon footprint.

Packaging 

Coming mid-2021, all ABLE packaging (polybags, boxes, etc.) will be majority recyclable, with the end goal of being to 100% recyclable by early 2022.

Leather

How do I care for my ABLE items?

You can find our product care information HERE!

Tell me more about your leather.

All of our leather is a byproduct of the meat industry. We use semi-veg tanning, which is a hybrid process of vegetable tanning and chrome tanning (the best of both worlds). Vegetable tanning gives you leather that ages and chrome tanning gives you a leather that is durable. This process allows us to maintain our vintage look that will last forever. Our leather is full-grain, which means the original grain of the leather has not been altered.

Should I condition my bag when I first get it?

Yes, we do recommend you condition your bag when you receive it. Leather is just like your skin, you have to moisturize it to stay healthy. The more it's conditioned and supple, the more it will relax with time.

Returns & Exchanges

How do I start a return or exchange?

You can start your return or exchange online to receive a QR code. Once you have your QR code, bring the code and your item to your nearest Return Bar. No need to box your item. Simply hand your item to a Returns Bar employee with your QR code. Your return or exchange can be completed in as little as 30 seconds. It’s that easy!

What is a Return Bar?

Return Bars are locations Happy Returns has created for an easier shopper experience for you. We now have 2,600 sites nationwide (US) and 2,000 of them are found inside FedEx Office locations.

Why use a Return Bar?

Return Bars make it easy and convenient for you to make a return or exchange. 

With so many locations, you are rarely too far from a Return Bar.  

Your refund is processed immediately on site plus your shipment is sustainable. Items are shipped in eco-friendly reusable totes, helping us to reduce greenhouse gas emissions and cardboard waste that are common with traditional returns through the mail. 

All this can be completed in as little as 30 seconds. It doesn’t get much easier than that!

Are returns and exchanges free?

Domestic returns are always free!

What about international returns?

International returns can be processed with your own return label by mail within 45 days of purchase. Please be sure to include proof of purchase and reason for return and mail the item(s) back using your own insured traceable method to ABLE Returns, 7337 Cockrill Bend Boulevard Nashville, TN 37209.

What is your Return Policy?

We will gladly accept returns for up to 30 days after your order ships for items that have not been used, worn, or washed. Refunds may only be issued to the original form of payment used during purchase. When returning a gift without the original receipt, you’ll receive your refund on an ABLE Gift Card via email. Please allow up to 10 business days for your return or exchange to be processed once your package arrives at our warehouse.

What is your Exchange Policy?

We will gladly accept exchanges for up to 30 days after your order ships for items that have not been used, worn, or washed. Once you enter the Return Center, simply click the reason for return and then “I want something new” and you will be able to shop all products from there. If there is a price difference, you will be able to pay for the difference during the exchange process or you will be refunded upon receipt of the returned item.

Can I mail in my return or exchange instead of going to a return bar?

Yes. You can start your return or exchange online to receive a mailing label. Once you have your label, take your item to a post office for shipping. You will receive an email when your return is received and your refund has been processed. Please allow 3-5 business days for your refund to post to your account once initiated.

How do I complete a Gift Return?

We will gladly accept returns for ABLE items received as a gift that have not been used, worn, or washed. Simply click on “Returning a gift” when you enter our Return Center and follow the prompts. When returning a gift, you’ll receive your refund on an ABLE Gift Card via email. Allow up to 10 business days for your return to be processed once your package arrives at our warehouse.

What if I used a promotion code on my original order?

Your discount will be applied to your new order when processing an exchange through our Return Center.

When can I expect to receive my refund?

Your refund will be processed immediately at the Return Bar and put back on the original payment method. Your account will reflect the refund within 3-5 business days depending on your bank's policies.

For mailed in returns, your refund will be initiated within 10 business days of receiving the return to our warehouse.

Can I combine my returns using one label?

We ask that you hold back from combining returns from multiple orders into a single package. This request is due to the return label being processed specifically for the weight of the returned item, and combining orders into one label will likely cause your return to get returned back to you due to weight differences on the label versus the return. In addition, combining multiple orders into one return label slows down our returns team in processing your refund, as we use the information on each shipping label to process a return.

What is the return policy for items from your “More Than A Sale” section?

Returns and exchanges are welcome for any sale items within 30 days of the item being shipped to you. All items must be unworn, unwashed, undamaged, and still have any tags attached. Shoes must have their original box. Please note that items marked as “final sale” on the product page are not eligible for return.

Orders & Shipping

Can I apply my promotion code to a sale item in the More Than a Sale category?

To keep in line with our mission of paying fair wages, please note promotional codes do not apply to sale items unless otherwise noted by a sales event on our website.

Can I change my shipping address?

We are only able to update a shipping address if your order has not yet shipped. Once your order has shipped, we recommend reaching out to the mail carrier. 

- For UPS, visit UPS My Choice to change the address, date time and location of delivery

-For USPS call 1(800)275 8777 or visit www.USPS.com , select track and manage and then manager your shipment from there

My order was marked as delivered. Where is it?

If your order has been marked as delivered and has not arrived to you, our procedure is to have the customer check with their neighbors and local post carrier, as sometimes packages get left outside the wrong door. Oftentimes the problem is a missed scan and the package will show up the next day or two. If you haven’t received your order within 3 business days of the carrier marking it as delivered, please reach out to Customer Care at support@livefashionable.com.

Can I add, remove or edit items once my order is placed? Can I cancel my order?

We are unable to make changes to an order once it has been placed. We can offer cancellation/full refund if your order has not yet shipped. To request cancellation, please email us at support@livefashionable.com.

I forgot to add my promotion code!

No problem! We are happy to retroactively apply an active promotion code to your order within 30 days of purchase. Please email support@livefashionable.com to request a refund.

Can I apply more than one promotion to my order?

We do not allow coupon stacking, as one way to make sure we're protecting our margins to be able to pay adequate wages throughout ABLE.

Wholesale Partnerships

Where can I find ABLE retailers?

Visit our Find a Retailer page to search for the stores that carry ABLE products near you!

How can I sell ABLE products in my retail store?

If you are interested in selling our products in your store, please fill out our Retailer Contact Form.

Why am I seeing scratches on my new tote?

Raw leather is always going to show more of its life cycle, which is what makes it more beautiful and unique. To minimize this appearance, we recommend you condition your tote every couple of months.

What does your leather warranty cover?

We’ve designed our bags to have a place in your life for years, and we want to equip you with what you need to make that a reality. If your ABLE leather item experiences a manufacturing defect, we will gladly repair or replace it up to one year after purchase. Leather goods have a one year guarantee against defects with materials or craftsmanship. ABLE’s limited warranty does not cover damage resulting from accident or abuse, and/or improper or inadequate fit once a product has been worn and/or used. Please note that due to the nature of our leathers, our footwear and handbags are not waterproof. If we are unable to replace an item due to it being out of stock, we will offer reimbursement for repair or store credit to purchase something of equal value. *Not applicable on items purchased from our Warehouse Sale. Please email support. for more details.